Logotown is your ultimate advertising specialties source for imprinted promotional products.

Logotown's Customer Service Standards

In the specialty advertising and promotional products industry, Logotown Promotions excels in service.

At Logotown we know who butters our bread...it's you, our customer. Specialty advertising and promotional products are ambassadors of your corporate identity or organizational image and therefore, by their nature alone, extremely important purchase decisions. But it's not just the promotional product you choose - it's the company you choose too. To be successful we must be better than the rest. We excel at promotional product research, manufacturer relations and the technicalities of imprint artwork reproduction and design. But it's our commitment to service that provides us with our competitive edge. Our Customer Service Standards serve as our guide in daily specialty advertising business operations and define what you can expect from us, as a minimum.

1. All e-mail inquiries will be responded to ASAP, but definitely within 24 hours.

2. Our telephone will be answered within 3 rings, by a live person.

3. Phone messages will be returned ASAP, but definitely on the same business day.

4. Quotes, personalized promotional products and specialty advertising catalogs, and artwork will be posted in a private viewing room on our web site within 48 hours of customer requests.

5. All costs will be clearly explained up front, before customer purchase decisions are made.

6. All sales will be subject to our Satisfaction Guarantee.

7. Every effort will be made to accommodate rush deliveries. All rush delivery dates will be confirmed with specialty ad manufacturers before they are confirmed with customers.

8. All imprinted product quotes will be honored for 30 days.

9. Any unpredictable changes to agreed upon terms and conditions will be communicated to customers immediately.

10. If any unforeseen changes to promotional product availability or imprinted delivery date occur and these changes are not acceptable to the customer, all money less any unavoidable work in progress charges may be refunded to the customer.

11. Logotown staff will at all times conduct themselves within the guidelines of Logotown's Mission and Values

12. All dealings, communication, information of any type, and purchases of promotional products through Logotown will remain absolutely confidential.